Exceptional IT Support Starts With Exceptional Service
Your technology is mission-critical, and you can’t afford slow response times, security risks, or unpredictable costs. Our fixed-price IT support gives you a dedicated team, a clear technology plan, and proactive service - so you can focus on growing your business without IT headaches.
"We are delighted with Gather as our technology partner. They have proved themselves understanding of our requirements and responsive to our needs... and they are nice people to work with!"
Barry Milchem - Finance Director
Ecliptic
Our friendly, expert team keeps your business running smoothly with proactive monitoring, fast issue resolution, and hands-on support.
We prevent issues before they arise and resolve them quickly when they do, ensuring your business stays secure, efficient, and focused on growth.
Q1 2025 Statistics
One Touch
of tickets were solved first time
Customer Satisfaction Score
based on 174 respondents
Ticket Volume
tickets solved
What’s Included In Our IT Support Service
Unlimited
Remote Support
Available Monday to Friday, 8am -6pm
Unlimited
Onsite Support
Available Monday to Friday, 8am -6pm
Unlimited
Out-of-Hours Support
Best-effort basis for those urgent needs
Keeping Your Business Secure
User, Access & Licensing Management
Monthly reviews to remove former employees, manage privileges, and ensure security.
Proactive IT Estate Management
We oversee 2FA, firewall security, email security, and disaster recovery testing.
IT Security Questionnaire Assistance
Support in completing client security questionnaires with confidence.
IT Strategy & Future Planning
IT Policy & Process Improvement
We help implement the right IT policies and best practices.
IT Strategy & Planning
Develop a clear IT roadmap for future projects, hardware upgrades, and software milestones.
IT Solution Architecture
Support in completing client security questionnaires with confidence.
Procurement & Renewals Management
Vendor Procurement
Competitive pricing and reliable delivery through our trusted suppliers.
Renewal Management
Automated tracking of domains, SSL certificates, hardware warranties, and software licenses.
Our IT Support Helps Your Business
Your technology is mission-critical, and you can’t afford slow response times, security risks, or unpredictable costs. Our fixed-price IT support gives you a dedicated team, a clear technology plan, and proactive service - so you can focus on growing your business without IT headaches.
The BIG Red Button - Get Urgent Support, Instantly
If it’s urgent to you, it’s urgent to us. No waiting on ticket priority definitions—just press the Big Red Button to escalate any issue directly to our senior team.
Faster, More Reliable Support
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Unlimited Remote & Onsite Support – No limits, no hidden costs, just expert help when you need it.
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Proactive Monitoring – We detect and fix issues before they disrupt your business.
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Industry-Leading Response Times – If something goes wrong, we act fast to resolve it.
Why Choose Gather for IT Support?
Security & Compliance, Built In
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Cyber security-first approach – We actively protect your business from threats.
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Access & Licensing Management – Ensuring former employees are removed and permissions stay secure.
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Help with IT Security Questionnaires – We simplify compliance for you.
IT That Grows With Your Business
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Strategic IT Planning – A clear roadmap to keep your business ahead.
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Procurement & Renewals – Hassle-free management of licenses, warranties, and hardware.
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Best-in-class service – We measure our own performance, so you never have to chase us.
Simple, Transparent Pricing
We believe IT support should be predictable and hassle-free. That’s why our fully managed service is charged at a fixed price per user, per month—no hidden fees, no surprises.
If you have unique needs, let’s talk. We’re happy to discuss how we can support your business.
Don't just take our word for it...
In 2024, we made the decision to transition to Gather.
The onboarding process was smooth and efficient, with the Gather team taking the time to thoroughly understand our business needs and how best to support them. Now, several months into our partnership, we can confidently say that exceptional customer service is at the core of what they do.
Their response times are outstanding, and they go above and beyond to resolve any issues, following up to ensure everything remains on track.
Zoey Reading
Managing Director
Talking Stick Digital
Switching IT Providers is Hard... Or is It?
We know that changing IT providers can feel overwhelming. What if something goes wrong? Will it cause downtime? How much work will it take?
That’s why we’ve designed a streamlined onboarding process where we do the heavy lifting for you—ensuring a smooth, seamless transition with zero disruption to your business.
No Downtime, No Hassle
We handle everything behind the scenes to keep your business running smoothly.
We Take Care of the Technical Work
We deploy our management software to all devices, ensuring full visibility and proactive support from day one.
Clear Communication
You’ll always know what’s happening, with regular updates and a clear onboarding plan.
No Hidden Costs
Everything is included in your fixed monthly fee, so there are no surprises.
How We Make Switching Easy
Our Proven Onboarding Process
We begin with a full audit of your IT environment - every device, system, and configuration - so we understand your setup inside and out.
IT Systems & Security Audit
Next, we conduct a comprehensive security analysis to identify vulnerabilities and strengthen your defences.
Cyber security Risk Review
You’ll receive a detailed report with our findings, insights, and actionable recommendations to improve performance and security.
Technology Report
Together, we’ll map out a clear IT strategy that aligns with your business priorities, budget, and growth plans.
IT Roadmap for the Next 12 Months
Our Values
Responsibility
Integrity
Positivity
Humility
Frequently Asked Questions
Managed IT services is the term given to outsourcing your IT requirements to a specialist company, who will then look after all your IT support on your behalf. Thanks to advances in technology, much of this work can be conducted remotely, with a full record of all work undertaken visible via a client portal interface.
Every company’s needs will be slightly different, which is why most IT specialists will conduct an audit to understand which challenges your business faces, and from that create a bespoke plan to work from. This will usually include a combination of looking after a company’s hardware and software, as well as helping with downtime from issues with key applications and cloud-based systems. There will also be an element of on-demand troubleshooting, as well as scheduled updates and installation of new equipment as required.
One of the key benefits of outsourcing your IT requirements to Gather Technology is that we have a wealth of expertise and support available at your disposal. This means Gather can deploy as much resource as is necessary to deal with any requirements you may have. In this way you can rest assured that your IT department will be exactly the size it needs to be at any given time, without the large overhead that maintaining such a large team internally would come with. Another benefit is that our team will have extensive experience of solving typical problems that you might face and will be able to advise you on best practice approaches that will ensure you stay as productive and secure as possible.
Without a managed IT service partner, the effectiveness, productivity and security of your business are all down to you and your internal team. We’re guessing you’re not experts in IT, and even if you were, you still have your day jobs to focus on. Any issues with systems crashing, loss of data, security breaches, and compliance issues will all have to be dealt with around other priorities, which means it could be too late when they are finally prioritised. By partnering with a specialist like Gather Technology, you can rest assured that all your IT systems and infrastructure are being looked after by a team of highly experienced and qualified experts. Plus, whenever you have a problem, we’ll be there straight away to help you resolve it - and take steps to ensure that it doesn’t happen again.
At Gather Technology we pride ourselves on our quick response to client issues, and it’s not too far a stretch to say that in many cases our response is instant. As a result, we don’t often have recourse to rely on our Service Level Agreement, but in case you’re wondering what it is, we’ve outlined it in the table below:
